This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. If you wish to contact us about this Policy or with any query please email us on [email protected]
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Lawful Basis for Processing Personal Data
For the purposes of The GDPR, we are the Data Processor when selling on this site and process all personal data lawfully, fairly and in a transparent manner. Under Article 6 of The GDPR, the lawful basis on which we process personal data received from customers is that of “Contract” - whereby processing is necessary in order to fulfill buyer orders and enquiries. We retain information provided by customers, such as transaction information for internal financial accounting purposes.
We receive personally identifiable information only when it is voluntarily submitted by buyers when placing an on-line order. The data we receive includes: name, billing address, delivery name, delivery address, e-mail address, telephone number, date of order, items ordered, value of items ordered, and chosen method of delivery. This information is used to dispatch your order and for notifications about your order, such as processing and dispatch information. We may also undertake anonymised statistical analysis, for example, to monitor seasonal fluctuations in sales patterns, or to monitor the effectivenness of advertising campaigns. (We won’t be able to identify individuals from this data), an example of this would be the use of Google Adwords.
If you purchase a product from us, your card information is not held by us, it is collected by our third party payment processor (currently Paypal), who specialise in the secure online capture and processing of credit/debit card transactions.
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
We may pass your information to our third party service provider (currently Amazon), for the purpose of processing and fulfilling orders on rare occasions. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service. Please be reassured that we will not release your information to third parties beyond product dispatch reasons for them to use for their own direct marketing purposes, unless we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
When someone visits our site we use Google Analytics to collect standard internet log information regarding which parts of the site are of most interest to visitors, and where they come from. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of people visiting our website.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies please see here https://cookies.insites.com/ . Turning cookies off may result in a loss of functionality when using our website.
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
We are concerned to protect the privacy of children aged under 18. If you are aged 17 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
We keep this Policy under regular review. This Policy was last updated in November 2020.